TrueVUE Cloud Integration Guide

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Overview

TrueVUE Cloud is a cloud-based retail analytic software that integrates with ExacqVision Video Recorders. This integration allows retailers to connect video to loss events.

This integration is based on ExacqVision’s webAPI.

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Requirements

• ExacqVision Web Service version 23.06.1 or higher
• ExacqVision Server version 23.06.1 or higher

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Configuration

1. The ExacqVision Web Service must be configured for HTTPS, with a valid SSL certificate.
   
   Use the instructions in the following article:
   Configuring HTTPS for ExacqVision Web Service
   
   If you opt to use a self-signed certificate, follow the steps in:
   Creating a Self-Signed SSL Certificate<br><br>
2. While logged into the ExacqVision Web Service Administration on the Service Status page, find the Inbound Internet Connection section. Check that the HTTPS Port is configured and has a green checkmark.<br><br>
3. Make note of the HTTPS Port number as well as the External IP and/or External URL shown under the Internet Address section.<br><br>
4. Provide the following information to Johnson Control’s Professional Services team to setup your TrueVUE Cloud account to complete the integration.
   • External IP address or External URL
   • Web Service HTTPS Port number
   • Username for a Power User account configured within ExacqVision
   • Password for the Power User account

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Support

Sensormatic
For Sales and General Inquiries:
+1-800-642-7505 (US)
Monday – Friday: 9am – 5pm ET
Existing Customers (US/CA) Service/Install/Technical Inquiries:
crc@jci.com

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