exacqVision Server
Each exacqVision Server notification profile has an optional Send Rate Limit setting. When an event link is triggered and a particular notification profile is sent, the notification profile does not send additional emails until the Send Rate Limit has elapsed. For example, both an IP Camera Connection event source and Video Loss event source might be configured in Event Linking to execute the same notification profile. However, if the Send Rate Limit is set to 60 seconds and the IP camera loses connection, the Video Loss Alarm email is discarded unless it occurs more than 60 seconds after the IP Camera Connection alarm.
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Enterprise Health Monitor
If Enterprise Health Monitor detects any active, monitored events, an email containing a list of events is sent at regular intervals as configured on the Email tab under Options. The Max Events per Message option specifies the maximum number of active events that are listed in each e-mail. For example, if Max Events per Message is set to 20, and there are 25 active events, you will receive details on 20 of the 25 events. After the email has been sent, the email queue is reset and notifications are not sent for those ongoing active events. The system then begins monitoring for new active events to send notifications for.
Thus, if you receive an email for video loss on Camera 1, and the subsequent email also lists video loss on Camera 1, consider checking the event database for server disconnections or video recovery and subsequent loss that might have happened between the time the two emails were sent.
For video-related alarms (such as motion, video loss, or IP camera connection), alarms are ignored if the camera is disabled and they are omitted from email notifications. To enable a camera, select the Record Enable checkbox on the Camera Recording Setup page in exacqVision Client.
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