Synchronize with Enterprise Manager authentication – Connectivity error:500

Users on legacy Client software may experience issues when Single-Sign on is in use while utilizing the Automatic Import feature and syncing with Enterprise Manager. NOTE: Single-Sign on will still function as expected without automatic import after selecting “use credentials entered below” option, and entering the LDAP user’s information. Product  Steps to Reproduce  Using the… Continue reading Synchronize with Enterprise Manager authentication – Connectivity error:500

Exacq Mobile Application Views show Black Box

Description  There are a few reports of customer having no live streams in the views created. When selecting the view to monitor some of the live streams show a black box. This has been seen on view containing 4 live streams as well up to 25 streams. Please note that our application only decodes up… Continue reading Exacq Mobile Application Views show Black Box

Using an Axis D3110 Connectivity Hub with the Axis C1410 MK11 Speaker

Description  As a result of KB https://support.exacq.com/#/knowledge-base/article/5610 the C1410 MK II can not alone create event linking to trigger through Exacq software. Exacq currently does not support the use of webhooks seen in the above KB. This guide will assist you with configuring an Axis D3110 Connectivity Hub to trigger the C1410 MK II via… Continue reading Using an Axis D3110 Connectivity Hub with the Axis C1410 MK11 Speaker

FLIR Camera Motion Stops Recording Motion Events

Description  Motion will stop working on FLIR models after updating from exacq Server 24.09.5.0 to exacqServer 24.12.7.0. Product  CAMERAS:Flir FC-317-IDFC-324-IDFC-332-ID Steps to Reproduce  Update exacqServer to 24.12.7.0 motion events will stop working properly. Expected Results  Motion should work. Actual Results  Motion Stops working upon updates to 24.12.7.0. Solution Test build exacqVisionServer_24.12.2239205.0_x64 is working25H1 will house… Continue reading FLIR Camera Motion Stops Recording Motion Events